Where to begin? Lets start at the beginning. The DV2. This is the earliest model that I can recall that we have repaired the video chip on. The point of this blog is to talk about our direct experience with the HP DV Family Entertainment laptop. These models have a bad heatsink design that causes the system to overheat. This results in a black screen on the laptop. The video chip is damaged.
At this point, you have 3 options.
1) Repair the system. This requires finding a repair company with a BGA (ball grid array) solder machine ($10,000 plus machine).
2) Buy and install a “new” or “refurbished” motherboard.
3) Get another laptop.
We choose option 1. We have located a repair company with the equipment necessary to replace the video chip. We find this to be the best solution for the customer. Rather than getting another motherboard which may fail in the future, we fix the issue at hand. Which, if done correctly, should never fail again.
This type of repair covers the DV1000, DV2000, DV6000, and DV9000. We have personally gotten the DV2000, 6000, and 9000 repaired.
If you have a DV family laptop and it has lasted this long, there is a good chance it will not have any issues. We do not recommend gaming or anything that will stress the graphics.